Frequently Asked Questions (FAQ)

Welcome to Aurivy Jewelry! We’ve compiled answers to the most common questions to ensure a smooth shopping experience. If you need further assistance, feel free to contact us.

1. About Aurivy Jewelry

Q: What is Aurivy Jewelry?
A: Aurivy Jewelry is an online jewelry store offering elegant and timeless pieces designed for every occasion. We focus on quality, craftsmanship, and affordability to bring you beautiful accessories.

2. Orders & Payments

Q: How do I place an order?
A: Simply browse our collection, select your favorite pieces, add them to your cart, and complete checkout with a secure payment option.

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so if you need to modify or cancel your order, please contact us immediately at aurivyjewelry@gmail.com. We’ll do our best to accommodate your request, but changes cannot be guaranteed once processing begins.

3. Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide!

Q: How long does shipping take?
A: Estimated shipping times:

• United States: 7-14 business days
• International: 14-30 business days
  Processing time is 1-3 business days before shipping.

Q: How can I track my order?
A: Tracking information will be uploaded as soon as possible. You can check your tracking details on our Track Your Order page once it’s available.

Q: What should I do if my order is delayed?
A: If your order is taking longer than expected, please check your tracking status first. If it hasn’t updated or if it’s been significantly delayed, contact us at aurivyjewelry@gmail.com for assistance.

4. Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days after delivery. Items must be unworn, in their original condition, and in original packaging.

Q: Who covers return shipping costs?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q: How long does it take to receive a refund?
A: Once we receive your return, we process refunds within 5-10 business days to your original payment method.

5. Product Information & Care

Q: What materials are used in Aurivy Jewelry?
A: Our jewelry is made with 925 sterling silver, gold-plated brass, stainless steel, and high-quality gemstones. Each product description provides specific material details.

Q: How do I care for my jewelry?
A: To keep your jewelry looking new:

• Avoid exposure to water, perfume, and harsh chemicals.
• Store in a jewelry box or pouch when not in use.
• Clean gently with a soft cloth.

6. Customer Support & Other Questions

Q: How can I contact customer support?
A: You can reach us at aurivyjewelry@gmail.com or through our Contact Us page. We typically respond within 24-48 hours on business days.